3D4M Support

Shipping and returns.

Where your order ships from, how to send it back, and how refunds work.

Shipping

Shipping.

We ship worldwide from our facility in Haarlem, the Netherlands, via PostNL, UPS, FedEx, and DHL Express. Shipping costs are calculated by ShippyPro based on the order's weight, volume, and delivery location. You see the exact amount at checkout, before payment.

Worldwide
Shipped anywhere in the world
4 carriers
PostNL, UPS, FedEx, and DHL Express
Netherlands
Shipped from our facility in Haarlem

Delivery times.

Orders are typically dispatched within 3 working days. 3D4M filament is made to order, so dispatch timing may vary. Contact us directly for a specific delivery date.

Returns

Returns.

You have 30 days from the date of purchase to return an item. After 30 days, we can no longer offer a refund or exchange. To qualify, the item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required to complete the return.

30
Days to return after purchase
Unused
In the same condition you received it
Original
Packaging required for return

Items we can't accept back.

A short list of products and situations that fall outside the standard return policy. In some of these cases a partial refund may still be possible.

  • Gift cards
    Non-refundable and non-returnable.
  • Downloadable software products
    Once delivered, they cannot be returned.
  • Items not in original condition
    Damaged or missing parts for reasons not due to our error. A partial refund may apply.
  • Items returned after 30 days
    Outside the return window. A partial refund may apply.

How refunds work.

Once your return arrives, we inspect it and email you the result. Approved refunds are credited to your original payment method within a few working days.

Step 1 /
We receive your return
We email you to confirm that your returned item has arrived. We then inspect it and notify you whether the refund is approved or rejected.
Step 2 /
Refund to your account
Approved refunds are credited to your credit card or original payment method within a few working days.
Step 3 /
Late or missing refund
Check your bank account first, then contact your credit card company and bank. Processing can take time. Still nothing? Email contact@3d4makers.com.

Exchanges, sale items, and gifts.

Three situations that work a little differently from the standard return.

  • Exchanges
    We replace items only if they are defective or damaged. To arrange an exchange for the same item, email contact@3d4makers.com and send your item to our address below.
  • Sale items
    Only regular-priced items qualify for a refund. Sale items are final.
  • Gifts
    If the item was marked as a gift and shipped directly to you, you receive store credit for the value of your return. If it was not marked as a gift, the refund goes to the original buyer.

Where to send your return.

Mail your return to our facility in Haarlem. A few practical notes before you ship.

Return-shipping cost is your responsibility and is not refundable. If you receive a refund, the cost of return shipping is deducted from the refund amount.

Delivery time for an exchanged item depends on where you live.

For items over USD 75, consider a trackable shipping service or shipping insurance. We can't guarantee that we will receive your returned item.